Storytelling – Three, Two, One

business, creative professionals, small business, VO tech, voiceover

Storytelling is a vital…

You probably already knew that storytelling is vital in your creative projects, for sure.

I still voice a lot of scripts that don’t do storytelling. I assume that’s because clients don’t believe it’s worth the effort? You tell me.

A vital piece of your creative content.

With a riveting story, you can lead your audience anywhere, and they’ll follow.

Here are some simple ways to see your content with stories:

Character Appeal

Get your audience on your characters’ side–whether it be a fictional person or a real life customer–and make sure their goals are clear and bold. They need to be appealing enough for audiences to root for them to achieve their goals.

Obstacle Tension

The obstacles in your characters’ paths inform the stakes and tension of the story. The quality of the challenges will dictate how much audiences are engaged in your characters because they get to show how resourceful and layered they are.

Bold Conclusion

Start strong, and end even stronger to leave a lasting impression. Even if the ending’s a foregone conclusion you can still make it affecting, moving, and even surprising with a captivating finale.

Let me know if you have any comments, as I’m always happy to hear from you.

Pro Voiceover: ROI in eLearning Courses

business, creative professionals, instructional design, small business, VO tech, voiceover

What Is ROI?

ROI is an acronym for ‘return on investment’. For example, hiring instructional designers is investing money into a business endeavor, an e-learning course. Calculating ROI helps everyone understand the value your course creates. Within e-Learning courses, are you asking about ROI for hiring a professional voice actor?

Let’s put this in the hands of the experts – the Instructional Designer. You are ready to develop your virtual reality, game-based, micro-learning or video-based eLearning course. You’re drafting design elements, and pondering…

Will you hire professional voice talent (VO)?

Using a pro voice actor has positive effects for your learners within an excellent instructional design. VOs work as hired actors, narrators, and characters of varying ages in mock scenarios.

But what’s your ROI with hiring a pro VO? Are these challenging questions popping up:

The budget is set… So leave out the VO and save on that budget line item?
Some colleagues pull aside an in-house person to save funds.
Others say it adds time to hire a professional VO.

What’s your ROI if you do or don’t hire a VO? Are there hidden costs? Apply top-level considerations to your unique project.

Pros and Cons of In-house Recordings

Is your project a short course with limited audience, limited use, and the audio recording quality is not an issue? Then it probably makes sense to keep it in-house. Whoever does the in-house recordings will do their best with the experience, time and focus they can offer.

On the flip side, there are a few typical issues that can cost more time or produce sub-standard audio quality:

Usually non-pros require more recording time, and fixing errors time, compared to pros. The average unskilled person needs about 4-5 hours of work to create 1 finished hour of audio. A pro can get it done in 2-3 hours.
Will they edit for you, or is that your chore? More demands on your time?
Using in-house doesn’t mean ‘free’. Their regular work is being delayed. Whose budget does that hit?
Audio can be distorted with office background noise, or from non-professional equipment, or both. Will you receive clean undistorted audio?
Vocal expression may not fit the course. For example, monotonous tone, or inability to engage the text vocally, or not sounding authentic or conversational. Will the spoken word recording be vibrant and appropriate?

Audio should enhance the instructional experience. The spoken word recordings should enhance the script you’ve developed. Audio should never detract from the course nor distract the participant. Still, a non-pro may be your only option. For some projects, if you can live with these results, then stick with in-house audio.

Professional Voice Talent Recordings

Is your course for a larger audience, with broader use, and high audio quality a requirement? You probably already know it’s time to consider using professional voice talent. A course like this is representing the brand of the company it’s created for.

Here are typical benefits of hiring a pro voice talent:

Spoken Word Experience
A professional voice talent offers many years of experience with all different types of e-learning projects. She understands what you expect.

Audio Expertise
Professional voice talent have pro studio equipment and deliver high-quality audio recordings of your script. She stays up with trends in her industry, from varying styles of vocal performance, to the latest technologies for recording. If you need audio edits after the initial recordings, your VO talent should provide new audio that seamlessly blends into the project.

Trained Actor
Pro VOs are experts delivering a performance in front of a microphone (as compared to on stage or in front of a camera), and speaking to the intended audience when recording, to generate and maintain audience interest. Additionally, gaming and scenario-based courses often incorporate re-enactments or dramatizations that require acting skills.

Professional Commitment
Pro VOs are a business people that will aim to quickly turn around your projects and readily accommodate your deadlines.

Your Brand
Consider the impact that a professional production will have on your brand identity. It’s a business investment signaling to participants of the course that you value quality. Professional audio can convey a brand’s message in mere seconds.

What’s the ROI?

The most common ROI formula is net return divided by the total cost.

The simplest way to think about the ROI formula is to add up the value of benefits (return) and dividing it by the cost.

If you say something has a good or bad ROI, then explain how you measure it. Each ROI case will be specific to the course you’re creating.

In conclusion, the choice of VO for e-learning projects is one of many crucial elements within the design process. The ROI will depend your budget, your experience with either in-house or pro VOs, and what the overall experience should be for your course participants.

Let me know if you think I’ve missed anything, as I’m always happy to hear from you.

Audio Trends, Branding, and the Client Experience

business, online vo sessions, production, VO tech, voiceover

Voiceover is part of many creative elements within a project serving a business need. It could be for internal onboarding or training of employees. It can be direct consumer advertising campaigns or part of a marketing mix. It’s sometimes embedded within products for sale, from audiobooks and podcasts to film. And that spans from Alexa to Disney, from Yahoo to the old ‘Got Milk’ campaign. Even with simple or sophisticated phone systems, the voice is still a part of the experience within the brand.

As content marketing expands in all markets, in multiple channels, the opportunities for branding also multiply. Will the opportunities for voiceover bloom, as well?

There are exciting new trends in how audio is created or used in marketing and to enhance the client experience. It’s a new way of considering business, impacting audio and, yes, even voiceover.

Have you heard about sonic branding?

A strong trend to consider – sonic branding is a unique sound of your brand or company or even a specific product. We’re not talking about the ‘jingle’, although I’d say that fits under this umbrella. From what I understand, sonic branding considers not only the elements like music, effects, voice and theme but additionally who is the audience, what pleases them and draws them in.

You create a unique sound that is always included in a specific experience. I suppose it’s similar to using a company logo for any media. Insert the sonic brand wherever the audio fits, just like you would your logo. I’m hearing of multiple audio-only agencies sprouting up to assist companies with creating and managing their sonic brand. One, in particular, MassiveBass, created a new data-driven sonic branding tool using brand archetypes and values matched to music, to create unique sonic branding strategies. And recently one well-known brand, MasterCard, launched its own sound for all ads and purchase moments.

As the big companies embrace sonic branding, will your team as well?

Other exciting new audio trends…

There’s a whole new platform in audio-only called Clubhouse. An exclusive audio-only invite-only social app, gaining huge traction since launch March 2020. It features spontaneous and scheduled voice-only conversations centered around specific topics. Companies are sponsoring events here, so I’m told. As membership grows, and you get invited, invite me! Although I’m hesitant to add more social media, I’m very curious and would love to ‘get a hear’!

Podcasts are not so new, however, are rising in popularity for businesses. Podcasts with branded original content targeting B2B, B2C and internal audiences are growing. It seems to have taken a while for businesses to figure out how to embrace them beneficially. I’m noticing how podcasts are targeted to support onboarding, employee development, product usage and probably more. Some companies have invited me to voice specific product line trainings distributed via podcast, using other voices for different product lines. Another client is using my voice with internal business podcast intro/outros, matched with script and music to uniquely identify the specific sales topic. This company uses star performers’ voices, as well.

These are the biggest trends I see that also seem to have longevity built-in. Although I’m less sure about Clubhouse, unsure about the ‘trendy’ part of sonic branding, and quite sure about podcasts. Let’s check in after another year!

Collaboration Platforms in 2020

accountability, business, creative professionals, small business, VO tech

Collaboration Platforms?

The year 2020 brought us a great, big, (ugly) new reason to work remotely from home. Although I’ve been working from home and am celebrating my 10th year anniversary, 2020 even brought me and you – us all – new collaboration tools.

A vital collaboration platform or app is one you can use easily and share with internal employees or external clients easily. You use it to organize, plan, execute projects, and offer media assets to be reviewed or changed. Put simply, it’s any piece of online software that helps people get work done together in teams.

Collaboration platforms have been multiplying as long as I’ve been in business. The year 2020 pushed the use of them to new levels. My clients have shared many tools with me as I travel with them on their project timeline and make my contribution. I’m really impressed and excited by how many companies and people have truly embraced this tech.

Below is a curated list of impressive tools I’ve come across. I use only a few regularly but I really appreciate the strength and agility this gives to so many.

Before I share the list, I have to say this: CONGRATULATIONS to all of you who transitioned to working from home due to a pandemic! The temerity to keep going through this very difficult time, to keep the work flowing, to keep the world somewhat sane – THANK YOU! Take a moment to look at what you’ve been able to achieve, especially without having seen this coming. WOW.

Tools I’ve used regularly

Google Workspace: Formerly called GSuite, now it’s Google Workspace. It holds all the online versions of Office as well as connects to email. I use this daily and have for years. It’s very effective for when I travel, also for my virtual assistant and I to work on shared documents. It’s also useful for surveys you can do with Forms.

Trello: Has an intriguing interface that lets you drag task cards across columns. It’s easy to learn and works well for monitoring projects and assigning tasks. Project management, task assignments, prioritization. Fully customizable. I use this a few times a month with my virtual assistant.

Slack: Started as a simple messaging system and has turned into a scalable, integrated, customizable collaboration tool. Project management, task assignments, prioritization. Fully customizable

Tools clients have shared with me

Wipster: Built for creative teams that need to share a lot of assets, deal with visual and audio materials, client sign-offs, etc.

Basecamp: Project management, task assignments, prioritization, internal communications. Increase organization and communication, with fewer meetings (hopefully). Fully customizable.

Other tools that seem to have good reputations

From a bit of research I recently did, the following three were suggested by some of my LinkedIn connections. These appear to offer project management, task assignments, prioritization, person-to-person video chat and screen sharing. Fully customizable and integrations available. Flowdock even seems to have the capability to adjust time zones per person.

Asana
Flowdock
Ora

Contact me directly with any other good platform suggestions!

My email is at the top of this page.

Directed Voiceover Sessions – Zoom Caution and Alternates

online vo sessions, post-production, production, VO tech, voiceover

Zoom Caution – Use a password

I confess – I was a huge fan of Zoom and now I’ve tempered that but still use it, particularly since I use the audio-only option for voiceover. If you didn’t know, due to the huge migration of people from office to remote working due to COVID19, Zoom usage surged, and their security and privacy flaws quickly became ‘talk of the town’. Most circumstances I’ve heard about were large group Zoom events, some open to the public. This is different from a voiceover session with as few as 2 to a likely maximum of 10 participants. Keep that in mind. However, security and privacy issues still exist, so use with caution.

For a voiceover session, use Zoom by incorporating a password and ask people to sign in (vs a simple link). I’ve used Zoom for several years now and haven’t any security breaches, but again my sessions are a handful of people only. If you are using Zoom for other purposes or larger gatherings, I suggest looking at your alternatives.

Alternatives – Rebecca’s top two choices:

Webex

It’s the same idea as Zoom: video and audio conferencing. The audio on this is as high quality as Zoom, and I use it as easily as Zoom. There’s a free basic level just like Zoom. I’ve used it for several clients and it was flawless.

Skype

It’s the same idea as Zoom: video and audio conferencing. I’ve used it many times in audio sessions. There is a free basic level. However, I do not prefer because it can create conflicts when connected to my audio recording software. Since that’s the whole point with a voiceover session, I actually try to avoid Skype.

I hope this helps you give proper consideration to Zoom. There are many more options here, where I got portions of my information:

Directed Voiceover Sessions With What Online Platform?

online vo sessions, post-production, production, VO tech, voiceover

Friendly platforms for online directed voiceover sessions

An online directed voiceover session means having a high-quality audio connection over the internet to let a client direct a voice actor as if they were in the same place. An online directed voiceover session connects the voiceover talent with an engineering studio and clients. It’s multiple locations online at the same time, to direct and record a script for a creative project.

Online directed sessions are used for all types of audio and video production and post-production. From public-facing projects like films, advertising and corporate videos to internally facing projects like corporate training or sales presentations. And more.

It’s a relatively simple concept. A client directs the voice actor. The voice actor performs the script. Recording is either remotely done by the audio engineer or locally by the voice actor. There can be more or less people and responsibilities, but this is the basic idea.

Below are great options for sessions online.

Platforms for online sessions with remote recording by an audio engineer:

My ‘go to’ platform is Source-Stream, from Source-Connect.

I use Source-Stream almost weekly. Why is it my ‘go to’ platform? Clients use it! At least that’s why I started with it. Source-Connect is a very easy to use app. It’s relatively low-latency, which can vary based on internet providers. They offer a bridge to ISDN if needed. Finally, they have terrific support and it’s affordable.

Per Source-Elements the parent company, “Automatic Network Configuration is … Source-Stream, a new feature that allows for global, low-latency firewall traversal for your connections.” Source-Elements has been in business since 2005. My experience with clients worldwide is that most audio producers use Source-Connect, while some still use ISDN.

I highly recommended the lesser known SessionLinkPRO.

I have only used this a few times, but it was even easier to use than Source-Connect. It is used through your browser. I experimented with it both as a VO actor and as an audio producer. Pretty straight-forward and I didn’t feel any latency. I got the sense that for someone not expert at audio, this might be a viable option for a remote or online directed session. My wish is that more pros start checking out this little darling of a platform.

Additional platforms allowing online directed voiceover sessions (as of 2020)

I have found out about but not yet used Connection Open. Recommended by others, I’m looking forward to testing it out and trialing it with any willing producers.

I have trialed and have an account with ipDTL. Also recommended by others, I haven’t used ipDTL professionally yet because no clients have asked for it.

Platforms for directed sessions with local recording done by me, the voice actor:

Many clients prefer me to handle the recording locally. This again is a simple arrangement. The clients and the voice actor are not in the same location, so you want an online solution.

Primarily I prefer web-conferencing services like Zoom, and then WebEx. I’ve used both with much success and little to zero latency nor interference with my local audio interfaces. Multiple people log into the session from multiple locations.

My last choice but still functional options are a VOIP like Skype, or a Telephone ‘patch’. This is a phone call into my studio. My client won’t hear the same audio fidelity as all of the other services above, but it gets the job done.This is my last choice because I sometimes run into issues or interference with my audio interfaces. Skype specifically doesn’t like connections longer than an hour!

These findings are based on several years of experience in the trenches, and I’m happy to share with you.

Please feel free to reach out to me directly if you have questions.

REBECCA HAUGH Female Voice Actor